Frequently Asked Questions

Have questions? We've got answers. Explore our Frequently Asked Questions section to find everything you need to know about Midwest Best. From delivery details to dietary concerns, we're here to provide clarity and ensure your experience with us is as smooth as possible. Can't find what you're looking for? Feel free to reach out to our friendly customer support team for assistance.

Do you offer free home delivery?

Yes, we offer free home delivery. It's our way of making sure you can enjoy our delicious food with ease and convenience.

What are your delivery hours?

Our typical delivery hours are from 11am to 6pm. However, we understand that schedules can vary, so we're happy to accommodate special requests whenever possible. Just let us know your needs, and we'll do our best to make it work!

How do I place an order?

Placing an order is easy! Simply fill out the 'Order Now' form on our website, or give us a call. We're here to make the process smooth and convenient for you.

How is the steak packaged for delivery?

All our steaks are flash frozen and vacuum-sealed to ensure peak freshness. Your order will be delivered straight to your door in one of our delivery trucks or vans, each equipped with freezers set to the perfect temperature to keep your steaks in top condition.

Do you offer any discounts or promotions for regular customers?

Yes, we offer a variety of discounts on bundle orders and exciting promotions, including free deep freezers and BBQ grills. To find out about our current offers, please contact your sales representative. They will be happy to provide you with all the details and help you take advantage of our latest deals.

Are there any special instructions for cooking the steaks?

We recommend cooking our flash frozen steaks straight from the freezer. For best results, we recommend using a method like grilling or searing to achieve a delicious crust, then finishing the steaks in the oven to ensure they cook evenly. Be sure to adjust cooking times accordingly and enjoy the exceptional taste and tenderness of our premium steaks.

What is your return or refund policy?

We abide by the Federal Trade Commission's Cooling-Off Rule, which allows you to cancel your purchase within three business days if it was made at your home or a location other than our permanent place of business. If you're not completely satisfied with your order, please contact us within this period to arrange a return or refund. Your satisfaction is our top priority.

What if I'm not home when my delivery arrives?

We prefer that you're home for your delivery so the product can go straight into your freezer. However, if prior arrangements are made with your delivery driver, we can leave your order in a location of your choice, safely packed in a styrofoam cooler with dry ice to ensure it stays frozen until you return.

How long does delivery typically take?

Our standard delivery is available next day. In special cases, we can arrange for same-day delivery. If you require same-day service, please contact your delivery driver, and we'll do our best to accommodate your needs.

Contact customer support for further info?

For further information or assistance, please don't hesitate to reach out to our friendly customer support team. We're here to help and can be reached by phone at your convenience.

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